A Better Member
Experience, One Call
at a Time
Our call center services feature highly specialized, experienced and dedicated telephonic sales agents. Our turnkey operation and management infrastructure executes so seamlessly, it’s as if we’re part of your organization.
Our integrated scripting allows agents to spend less time on data entry so they can focus on providing excellent service to you and your beneficiaries.
The Bloom Recording Portal provides easy access to inbound and outbound recordings and is searchable by agent, phone number, enrollment ID and date range.
Our robust data and reporting services result in detailed metrics, marketing campaign analyses, agent performance reports and much more, providing insight on the big picture.
People-Centered Services. Client-Centered Success
Driven by our deep insurance sales experience, we primarily focus on enabling health plans to increase membership and improve the enrollee experience while reducing costs. We seek to constantly innovate through people-centered products and services.
Telephone Sales & Enrollment
Lead Generation & Distribution
Health Risk Assessment
Annual Wellness Visit Scheduling
Your Bloom Team
The team we create for our clients includes on-phone representatives and managers as well as a variety of professionals working collaboratively to maximize success.
Bloom’s investment in both people and process is focused on creating an environment that produces the best possible results. We believe in dedicated teams so any agents assigned to your team are yours exclusively. Our agents will form an identity with your offerings and brands so that your message to your prospects is always consistent.
CREATING THE IDEAL ENVIRONMENT FOR HEALTHCARE CALL CENTER SUCCESS
Our investment in both people and processes is focused on creating an environment that produces the best possible results. Whether engaging in sales or customer service campaigns, we strive to provide an excellent engagement experience based on industry best practices.
Management & Licensing
Bloom’s Value-Based Enrollment (VBE) process allows plans to gather health-related information from the beneficiary immediately after enrollment. Agents initiate the process by connecting the new enrollee to a wellness advocate who facilitates the process of collecting Health Risk Assessment (HRA) data and scheduling an Annual Wellness Visit (AWV). Ultimately, VBE:
- Improves member engagement
- Increases care coordination
- Diminishes the cancellation rate
Interested in our Technology Services?
Bloom’s Ascend™ technology platform focuses on sales automation efficiencies and optimizing the member experience from the first moment a prospect considers a health plan membership.