Advancing the Insurance Industry Through Innovative Technology
Bloom’s Ascend™ technology platform focuses on sales automation efficiencies and optimizing the member experience from the first moment a prospect considers a health plan membership.
ASCEND
Ascend is an all-in-one member enrollment and onboarding solution consisting of a guided platform that supports Value-Based Enrollment (VBE) for consumers, agents and brokers, and call center representatives. Both small regional plans and large nationwide carriers are using the various features and functions of Ascend to drive their internal and external sales forces.
VALUE-BASED ENROLLMENT
Value-Based Enrollment (VBE) collects important health-related information, quality inputs and disease-state inputs prior to a member’s effective date. The process can be initiated by field agents and telesales representatives or by consumers who have completed self-enrollment.
END-TO-END SALES AGENT AUTOMATION
Bloom is dedicated to using innovation to solve industry problems. Our talented technology professionals listen to our clients’ needs and work with them to create solutions for complex problems. We are committed to ensuring our state-of-the-art technology services provide greater efficiency and cost savings.
ELECTRONIC
ENROLLMENTS
Agents can compare plans, manage leads, and facilitate and submit application enrollments directly from Ascend.
MOBILE
APP
The all-in-one mobile sales office allows field agents to manage meetings, convert leads, and access resources on the go.
MANAGEMENT
TOOLS
Teams can stay connected and managers can track agents’ progress directly through Ascend Real-Time Manager.
ELECTRONIC ENROLLMENTS
Ascend Quote and Enrollment provides a smooth and professional enrollment experience supporting Value-Based Enrollment. Agents use the tool to:
- Easily discuss insurance benefits and provide side-by-side comparisons
- Quote on multiple products and quickly respond to a prospect’s needs with the most up-to-date and accurate information available
- Submit applications directly from our secure web servers. The tool saves time for agents and prospects by auto-populating previously captured information later in the enrollment application and checks different databases for eligibility and address verification.
MOBILE APPLICATION
The Ascend Mobile Application is a virtual sales office for in-field agents and brokers. Agents can use the mobile app to:
- Record meetings with beneficiaries to ensure compliance
- Register the location of meetings with beneficiaries
- Complete and submit enrollment applications
- Designate themselves as “available” for purposes of receiving warm transfers
- Access the most up-to-date information and resources
ELECTRONIC SCOPE OF APPOINTMENT
Our electronic Scope of Appointment (eSOA) provides a paperless process field agents and beneficiaries can complete in a matter of minutes. With the eSOA feature, field agents can provide clarity to beneficiaries easily and quickly.
REMOTE AGENT TELEPHONIC ENROLLMENT
Remote Agent Telephonic Enrollment (RATE) is a powerful enrollment tool within the Ascend Mobile Application (AMA) that enables agents to enroll beneficiaries by phone.
Compliance Management & Oversight
Compliance is essential in the insurance industry, and Ascend helps you walk in lockstep with current regulations. By recording meetings, you can ensure your sales team stays in compliance and your agents are protected.
Lead Management
Through the Ascend Lead Management system, administrators can provide leads to agents for easy tracking. Agents can add/edit/delete assigned leads, receive automated lead information, and view associated Scope of Appointments for each lead.
MANAGEMENTTOOLS
Stay connected to your team through Ascend’s management tools.
Ascend Real-Time Manager
The Ascend Real-Time Manager allows the home office to impact and oversee the activities of the agents in the field by:
- Pushing messages out to an agent or group of agents in real time
- Posting resources, including documents, videos, and links
- Establishing and managing Ascend users
- Monitoring reports and dashboards that show activities in the field at the agent level
- Entering and managing seminar information
Ascend Real-Time Meetings Map
The Ascend Real-Time Meetings Map gives executives and senior management a high-level summary of the state of the business by:
- Displaying pin drops on a live map with an agent’s name, location, and meeting duration
- Presenting a set of analytical indicators that show how agents are performing in the field currently and over the past eight hours
- Tabulating sales automatically once completed
- Providing a real-time view of sales activity
VALUE-BASED ENROLLMENT
Bloom’s Value-Based Enrollment (VBE) process allows plans to gather health-related information from the beneficiary immediately after enrollment. Agents initiate the process by connecting the new enrollee to a wellness advocate who facilitates the process of collecting Health Risk Assessment (HRA) data and scheduling an Annual Wellness Visit (AWV). Ultimately, VBE:
- Improves member engagement
- Increases care coordination
- Diminishes the cancellation rate
VALUE-BASED. ENROLLMENT.
Bloom’s Value-Based Enrollment (VBE) process allows plans to gather health-related information from the beneficiary immediately after enrollment. Agents initiate the process by connecting the new enrollee to a wellness advocate who facilitates the process of collecting Health Risk Assessment (HRA) data and scheduling an Annual Wellness Visit (AWV). Ultimately, VBE:
- Improves member engagement
- Increases care coordination
- Diminishes the cancellation rate
- Improves health literacy