Advancing the Insurance Industry Through Innovative Technology

Bloom’s Ascend™ technology platform focuses on sales automation efficiencies and optimizing the member experience from the first moment a prospect considers a health plan membership.

ASCEND

Ascend is an all-in-one member enrollment and onboarding solution consisting of a guided platform that supports Value-Based Enrollment (VBE) for consumers, agents and brokers, and call center representatives. Both small regional plans and large nationwide carriers are using the various features and functions of Ascend to drive their internal and external sales forces.

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VALUE-BASED ENROLLMENT

Value-Based Enrollment (VBE) collects important health-related information, quality inputs and disease-state inputs prior to a member’s effective date. The process can be initiated by field agents and telesales representatives or by consumers who have completed self-enrollment.

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END-TO-END SALES AGENT AUTOMATION

Bloom is dedicated to using innovation to solve industry problems. Our talented technology professionals listen to our clients’ needs and work with them to create solutions for complex problems. We are committed to ensuring our state-of-the-art technology services provide greater efficiency and cost savings.

ELECTRONIC ENROLLMENTS

Ascend Quote and Enrollment provides a smooth and professional enrollment experience supporting Value-Based Enrollment. Agents use the tool to:

  • Easily discuss insurance benefits and provide side-by-side comparisons
  • Quote on multiple products and quickly respond to a prospect’s needs with the most up-to-date and accurate information available
  • Submit applications directly from our secure web servers. The tool saves time for agents and prospects by auto-populating previously captured information later in the enrollment application and checks different databases for eligibility and address verification.
  • Learn more about Value-Based Enrollment >

MOBILE APPLICATION

The Ascend Mobile Application is a virtual sales office for in-field agents and brokers. Agents can use the mobile app to:

  • Record meetings with beneficiaries to ensure compliance
  • Register the location of meetings with beneficiaries
  • Complete and submit enrollment applications
  • Designate themselves as “available” for purposes of receiving warm transfers
  • Access the most up-to-date information and resources
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ELECTRONIC SCOPE OF APPOINTMENT

Our electronic Scope of Appointment (eSOA) provides a paperless process field agents and beneficiaries can complete in a matter of minutes. With the eSOA feature, field agents can provide clarity to beneficiaries easily and quickly.

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REMOTE AGENT TELEPHONIC ENROLLMENT

Remote Agent Telephonic Enrollment (RATE) is a powerful enrollment tool within the Ascend Mobile Application (AMA) that enables agents to enroll beneficiaries by phone.

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Compliance Management & Oversight

Compliance is essential in the insurance industry, and Ascend helps you walk in lockstep with current regulations. By recording meetings, you can ensure your sales team stays in compliance and your agents are protected.

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Lead Management

Through the Ascend Lead Management system, administrators can provide leads to agents for easy tracking. Agents can add/edit/delete assigned leads, receive automated lead information, and view associated Scope of Appointments for each lead.

MANAGEMENTTOOLS

Stay connected to your team through Ascend’s management tools.

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Ascend Real-Time Manager

The Ascend Real-Time Manager allows the home office to impact and oversee the activities of the agents in the field by:

  • Pushing messages out to an agent or group of agents in real time
  • Posting resources, including documents, videos, and links
  • Establishing and managing Ascend users
  • Monitoring reports and dashboards that show activities in the field at the agent level
  • Entering and managing seminar information
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Ascend Real-Time Meetings Map

The Ascend Real-Time Meetings Map gives executives and senior management a high-level summary of the state of the business by:

  • Displaying pin drops on a live map with an agent’s name, location, and meeting duration
  • Presenting a set of analytical indicators that show how agents are performing in the field currently and over the past eight hours
  • Tabulating sales automatically once completed
  • Providing a real-time view of sales activity

VALUE-BASED ENROLLMENT

Bloom’s Value-Based Enrollment (VBE) process allows plans to gather health-related information from the beneficiary immediately after enrollment. Agents initiate the process by connecting the new enrollee to a wellness advocate who facilitates the process of collecting Health Risk Assessment (HRA) data and scheduling an Annual Wellness Visit (AWV). Ultimately, VBE:

  • Improves member engagement
  • Increases care coordination
  • Diminishes the cancellation rate

EXPERTISE AND EXPERIENCE

Bloom is dedicated to using innovation to solve industry problems. Our talented technology professionals listen to our clients’ needs and work with them to create solutions for complex problems. We are committed to ensuring our state-of-the-art technology services provide greater efficiency and cost savings.

Interested in our Call Center Services?

Our call center services feature highly specialized, experienced and dedicated telephone sales agents. Our turnkey operation and management infrastructure execute so seamlessly, it's as if we're part of your organization.

Connect With Us

If you're looking to simplify processes, streamline efficiencies and improve the member experience, let's talk.

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